Whilst a BlackBerry handheld activated with a corporate BES server will receive contact and calendar data over the air from either an Exchange or a Domino server, devices used with the BlackBerry Internet Service (BIS) can only receive emails over the air, and must synchronise contact and calendar information locally with your PC via the BlackBerry Desktop Manager software, available for download free from the BlackBerry web site- http://na.blackberry.com/eng/services/desktop/

Once installed, launch the Desktop Manager and connect your BlackBerry handheld to your PC via the supplied USB cable. Windows will detect the new hardware automatically. Within the Desktop Manager application, select the Synchronise option:

The following window will be displayed:

Tick the option to Synchronise Organizer Data. In the left-hand navigation menu, select the option to Configure --> Synchronisation:

Click on the Synchronisation button:

Select the folders which you want to sync to the handheld. Selecting the Calendar folder will prompt you to specify the desktop application you want to synchronise with:

Select Microsoft Outlook and click Next:

Select the direction of synchronisation you want and click Next:

If you have more than one Outlook profile configured (be it Mum, Dad, James or Home, Work, Project) select the desired profile. If desired select a date range for calendar entry synchronisation. Click Next:

Click Finish. Repeat the same procedure for the Address Book and other PIM data folders:

Clicking on the Advanced options will allow you to specify specific Outlook folders if you have multiple configured and will also allow you to map specific Outlook contact fields to those on the handheld, should you want the Outlook 'Home' number to map to the 'Carphone' number on the handheld, for example:

Once you have configured synchronisation options, if you receive the following error message:

This would indicate that the handheld is configured for wireless synchronisation rather than desktop synchronisation. To adjust this, on the handheld itself open the Address Book application.
Press the menu button and select Options:

Select the Desktop Contacts List:

Set Wireless Synchronisation to No.

Do the same for the Calendar application:

You will now need to re-enable Address Book and Calendar synchronisation within the BlackBerryDesktop Manager application.
Initiating a synchronisation now will complete successfully: