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Novatel Merlin XU870 – SIM card not recognised error message (Windows XP)
Problem
When launched, despite the SIM card being correctly inserted, the MobiLink software returns the error message:
“No SIM inserted, please check orientation”
Cause
There seems to be a problem with certain SIM cards, notably Vodafone UK, being recognised by the MobiLink application.
Resolution
Create a connection manually, without using the MobiLink software. The procedure is as follows:
Open the Control Panel
Double click the icon for Phone and Modem Options
Click on the Modems tab
Select the Novatel XU870 and click on the Properties
Click on the Advanced tab
In the Extra dial-string initialisation commands box, enter the correct string for your network provider:
Vodafone
AT+CGDCONT=1,”IP”,”INTERNET”
Orange
AT+CGDCONT=1,”IP”,”ORANGEINTERNET”
O2
AT+CGDCONT=1,”IP”,”MOBILE.O2.CO.UK”
T-Mobile
AT+CGDCONT=1,”IP”,”GENERAL.T-MOBILE.UK”
Three
AT+CGDCONT=1,”IP”,”THREE.CO.UK”
Click OK, and then OK again.
Back in the Control Panel, double click the icon for Network Connections
Select the option to Create a New Connection and click Next
Select the option to Connect to the Internet and click Next
Select the option to Set up the connection manually and click Next
Select the option to create a Dial-up connection and click Next
Select the Novatel UX870 as the modem to use and click Next
Enter a name for the connection, this can be anything and is only used to identify the connection. Click Next
When prompted for a telephone number, enter *99***1#
When prompted for a Username and Password, enter the relevant settings for your network provider:
Vodafone ‘web’ for both
Orange leave blank
O2 ‘web’ for both
T-Mobile leave blank
Three leave blank
Click Next and then Finish.
An icon will now be created for the connection Double click the icon to initiate the connection.
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