An IT policy allows a BlackBerry® Enterprise Server administrator of your company/employer to allow and restrict various things on a BlackBerry smartphone, such as being able to use the camera or install apps and games from the BlackBerry App World™ storefront. In the event that you no longer have your personal BlackBerry smartphone activated on a BlackBerry Enterprise Server, you can optionally remove the obsolete IT policy so any previously restricted features will be free to use.

NOTE - you should not remove an IT policy from your BlackBerry device if it is a work device unless specifically approved by your IT department: removing an IT policy will stop the device synchronising with the BlackBerry server.
Also note that this process will perform a full wipe of the BlackBerry device, so any personal data should be backed up beforehand.

The instructions on this article relate to BlackBerry smartphones running device software 4.3 or higher.

BlackBerry Desktop Software for PC

Ensure that the BlackBerry Desktop Software is installed (http://www.blackberry.com.desktopsoftware)

• Connect the smartphone to the computer.
• Close BlackBerry Desktop Software for PC if it is open.
• From the Start menu, click Programs -> Accessories -> Command Prompt.

  Note: If you are using Windows® Vista™ or Windows® 7, you might need to right-click the Command Prompt application and choose ”Run as Administrator”.

  

• Find the Apploader folder by typing cd C:\Program Files\Common Files\Research In Motion\Apploader and then pressing Enter.

  Note: For computers using a 64-bit version of Windows, navigate to C:\Program Files (x86)\Common Files\Research In Motion\Apploader instead

  

• Type:
  

  loader.exe /resettofactory

  Note: Enter your BlackBerry smartphone password if prompted.

  

• Note that after entering this command, the AppLoader folder path is shown again. This means the command was run successfully, which means that the BlackBerry smartphone will restart and begin a wipe process which will remove the IT policy.

After completing these steps, you will no longer have an IT policy applied to your BlackBerry smartphone, so you can restore your data and continue using your device.


BlackBerry Desktop Software for Mac

Ensure that the BlackBerry Desktop Software is installed (http://www.blackberry.com.desktopsoftware)

• Connect the BlackBerry smartphone to your Mac computer
• Close BlackBerry Desktop Software, if it is open.
• On the Mac computer, open the ”Terminal” application.
  Tip: Use Spotlight to quickly find the Terminal application

  

• Type:
  

  cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/

  and press enter.

  

• If you do not have a password set on your BlackBerry smartphone, complete step A. If you do have a password set, complete step B and replace with the password you have set currently on your BlackBerry smartphone.
• A Type:
  

  ./bbdm resettofactory

  

• B Type:
  

  ./bbdm -password resettofactory

• Notice after entering this command the cursor is shown again. This means the command was run successfully which means the BlackBerry smartphone will restart, and start a wipe process which removes the IT policy.