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How to hard reset the Motorola RAZR
Using the Settings menu
- From the screen of your phone, press the Menu button
- Tap Settings
- Scroll down and tap Privacy
- Tap Factory Data Reset
- Check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
- Tap Reset Phone
Using the external keys
- Power up the phone by pressing the VOL UP + VOL DOWN key together + PWR key.
- The device will display different BOOT OPTIONS.
- Use the VOL DOWN key to SCROLL and VOL UP key to SELECT.
- Select RECOVERY.
- The device will start up with Motorola logo and power up to a small Android logo with exclamation mark.
- Press the VOL UP and VOL DOWN key together at this screen.
- The device will display BLUE text on a black background.
- Use the VOL DOWN key to scroll DOWN and the PWR key to SELECT the option desired.
- In this case, press the VOL DOWN key until the WIPE DATA / FACTORY RESET is selected and press the PWR key to confirm the selection.
- Use the VOL DOWN key again to select YES - delete all user data and press the PWR key to CONFIRM.
- The device will then start performing the factory data reset.
- Once the formatting is complete, press the PWR key to confirm a REBOOT.
- The message rebooting is displayed on the phone.
- The device will reboot and start the normal power up sequence.
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