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Disable Static Mailbox Agent on BlackBerry Enterprise Server
If a BlackBerry user is not able to send email messages, but other users on the same BlackBerry server are not affected, there are a number of things to check.
The first thing to do is to simply remove the battery from the BlackBerry, leave it 60 seconds and then reinsert it, this may resolve the problem.
If the problem persists, can the user send emails from Outlook? If not, and they receive an error message along the lines of “you have exceeded your mailbox size limit”, then this is not a BlackBerry issue and must be looked at by the Exchange administrator – if over their mailbox size limit they will either need their limit increased, or will need to delete or archive some email.
If this is not the problem, there is one thing to check on the BlackBerry Server.
BlackBerry Server 4
Open the BlackBerry Manager. Open the properties for the affected user. Click On Advanced:
Ensure that the option for “Enable Static Mailbox Agent” is set to False. If set to True, change it to False and click OK.
BlackBerry Server 5
Log into the Administration web site. Open the properties for the affected user. Click on the Component Information tab:
Ensure that the option for “Turn on static mailbox agent” is set to No. If set to Yes, click on the option to Edit, set to No and save the changes.
If this is not the problem, then wiping the BlackBerry and re-activating it would be the next sensible troubleshooting step.
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